Refund Policy
We want every trip to go smoothly. If something isn't right, contact us at [email protected] with your order email — we usually reply within 24 hours.
Full refund
- eSIM never installed or used: request a full refund within 30 days of purchase. Before refunding, we verify the installation status and deactivate the eSIM — after that, its QR code can no longer be installed on any device.
- We couldn't deliver your eSIM: refunded automatically to your original payment method.
- Payment not verified: orders that fail our security checks (including 3D Secure) are refunded in full automatically.
- Network problem on our side: if your eSIM is installed but cannot connect at the destination and we can't fix it, we will replace it or refund you in full.
Not refundable
- eSIMs that have been installed or used at all (even a little data), or whose validity has expired.
- Problems caused by an incompatible or carrier-locked device. Please check that your phone supports eSIM before buying.
- Change of mind after installation.
Nothing in this policy limits your rights under applicable consumer law (including the Australian Consumer Law).
How refunds are paid
Refunds go back to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. Any part paid with account balance goes back to your balance.
Before you open a dispute
Please contact us first — we can usually solve problems faster than your bank. Your statement will show ROAMCAT.APP.